Until I actually experienced it from the inside, I had no idea how broken it is. The Social Security Administration (SSA) is a mess, and its dysfunctional leadership’s refusal to address critical issues are endangering one of the nation’s most precious social programs. Disability hearings backlog is increasing; wait times are long and phone calls remain unanswered; fraud and incorrect payments are rampant; IT infrastructure is archaic and getting harder and harder to manage; and costs to run the Social Security program are increasing.
For years now, Congress has been asking SSA for a service delivery plan, but SSA has not delivered one. Congress has been asking for an IT modernization plan, but they have gotten the run-around. A plan was finally being formulated by SSA’s Office of Vision and Strategy, to improve Social Security services while significantly lowering costs. The plan was enthusiastically supported by the Chief Federal Enterprise Architect. But SSA’s leaders nixed the plan and dissolved the team that created it.
SSA’s leaders refuse to consider new approaches to modernization. They intend for SSA to continue doing what it has been doing for decades, even though they know this course of action will increase costs and not yield the services that the American people want and deserve.
SSA-2020 shows how to fix Social Security. Now, we just have to make it happen.
Click to read the 2 page brief Social Security 2020: Call to Action
Click Social Security 2020: Vision and Strategy to read how SSA should be, why its current approach to modernization is flawed, and how we can actually fix it.
Click SSAB: Vision of the Future to read the Social Security Advisory Board’s vision of the future for the Agency. SSA’s current direction cannot get to this vision; SSA-2020 does.
Please spread the word. Use Facebook and Twitter. Galvanize your friends. Contact your representatives and tell them you will not tolerate the wasting of your hard earned tax money and the degradation of critical services just because some bureaucrats are too afraid to confront a challenge. Let’s all work together to fix Social Security.